Start here for sign-in, account access, product support, custom requirements and general webshop assistance. 

How do I sign in to the APSOparts® online shop? 

Select Sign In in the upper-right corner of the APSOparts® website, then enter the email address and password registered to your account. 

1. Select Sign In. 

2. Enter your registered email address. 

3. Enter your password and confirm. 

Next step: Sign in to APSOparts®

Do I need an APSOparts® account to view prices and place orders? 

Yes. You need an APSOparts® account to view prices and place orders. 

• Save products in your shopping cart. 
• View current and previous orders. 
• Download invoices and order documents. 
• Manage delivery addresses. 
• Create wish lists. 
• View individual customer prices, where available. 

Important: Account data is handled according to the APSOparts® Data Protection information. 

Next step: Create the APSOparts® account

How do I reset my APSOparts® account password? 

Enter the email address linked to your APSOparts® account on the password reset page. APSOparts® will send a password reset link to that address. 

Next step: Reset your password

Who can help me with a specific APSOparts® product or article number? 

Contact APSOparts® support by chat or email. The support team is available on weekdays during office hours as soon as possible.  

• APSOparts® article number. 
• Product name. 
• Required quantity. 
• Application or technical requirements, where relevant. 

Next step: Contact us

Can APSOparts® help me find a product that is not listed in the webshop? 

Yes. APSOparts® technical experts can help identify, source or develop a suitable solution when you cannot find an appropriate standard product in the webshop. 

• Product type or application. 
• Required dimensions. 
• Material requirements. 
• Operating temperature, pressure and medium. 
• Required quantity. 
• Drawing, photo or existing part number, when available. 

Does APSOparts® offer custom-made or cut-to-size industrial components? 

Yes. APSOparts® supports selected standard products in custom dimensions and more complex customised industrial components. 

• Use DirectCUT for eligible plastic sheets, rods, tubes, belts, hoses, profiles, sealing materials and other cut-to-size products. 
• For requirements beyond DirectCUT, APSOparts® and Angst+Pfister specialists can assess custom manufacturing, machining, material selection and engineered solutions. 

Important: Availability depends on the product type, application requirements and technical feasibility. 

Next step: Open DirectCUT Product Configurator

Which products can I customize using the DirectCUT configurator to create cut-to-size (C2S)? 

We offer a cut-to-size (C2S) configurator for products such as plastic sheets, rods, belts, hoses, tubes, roundcords, elastomoric plates and more. 

Can APSOparts® provide custom sealing solutions? 

Yes. APSOparts® can support the development and manufacture of seals in special dimensions or materials. 

• E.g. custom O-rings and flat seals 
• Alternative sealing materials for temperature, chemical, pressure or media requirements. 
• Replacement solutions when a standard item is unavailable. 
• Drawing-based parts and technical consultation for non-standard applications. 

Does APSOparts® support fluid system and automation projects? 

Yes. For more complex fluid-handling or automation requirements, APSOparts® specialists can support the selection and design of complete system solutions, including control units and application-specific components. 

What information should I provide for a customised product request? 

Provide enough technical and commercial information for the APSOparts® team to assess the request and recommend the right next step. 

• Product type or existing article number. 
• Required dimensions and tolerances. 
• Material requirements. 
• Operating temperature, pressure and medium. 
• Required quantity. 
• Drawing, photo, sample or technical specification. 
• Required delivery date. 

Why is an APSOparts® webshop feature not working, and how can I fix it? 

Ad blockers, tracking blockers, privacy extensions or restrictive browser settings can block scripts and third-party services used by the webshop. 

1. Allow cookies and JavaScript for apsoparts.com. 

2. Disable ad blockers, tracking blockers or privacy extensions for apsoparts.com. 

3. Reload the page. 

4. Use an up-to-date version of Chrome, Firefox, Safari or Microsoft Edge. 

Important: Blocked services may include live chat, contact forms, embedded tools and cookie-based account or shopping-cart functions. 

Next step: Open the contact form

What information should I send when reporting a technical webshop issue? 

Send APSOparts® support the details needed to reproduce the problem. 

• Page URL. 
• Browser name and version. 
• Device type. 
• Screenshot of the issue. 
• A short description of what you expected and what happened. 

Next step: Report the website issue

How do I subscribe to the APSOparts® newsletter? 

Subscribe through the newsletter registration page or in My Account under Newsletter. Confirm the registration using the link sent by email. 

Important: The newsletter is sent monthly and includes webshop updates, product information and market insights. Add Info@news.apsoparts.com to your safe-sender list if needed. You can unsubscribe at any time. 

Next step: Subscribe to the APSOparts® newsletter

What should I do if I cannot find the answer to my question? 

Use the APSOAssistant chatbot in the bottom-right corner of the webshop or contact APSOparts® through the contact form for a qualified answer. You can also use our new search bar to quickly find relevant information. 

Next step: Open the contact form

Use these answers to find the right product, compare articles, access technical data and place an order. 

How can I find a specific APSOparts® product? 

Choose the fastest search path based on the information you already have. 

• Know the product or article number? Use the search bar or Quickorder. 
• Know the product category? Browse the product navigation. 
• Know the technical requirements? Apply product and article filters. 
• Ordered it before? Open a completed or cancelled order in My Account and select Reorder. 

Important: When a reordered item is unavailable, the shopping cart displays a notification so you can change the quantity or remove the item. 

How do the product filters work? 

Product filters narrow a category to products that match your technical requirements. 

1. Open the relevant product category. 

2. Select Show more filters to display all available filter groups. 

3. Open a filter group and select one or more values. 

4. Use the search field inside a filter group when you need a specific value. 

5. Review the Selected Filters row and the number of matching products and articles. 

6. Remove one filter with the cross icon or select Clear all filters to restart. 

Important: You can sort the result list by position or product name and switch between the available result views. 

How do the article filters work on a product page? 

Article filters help you identify the exact variant with the required dimensions and characteristics. 

1. Open the relevant product page. 

2. Select values in the article filter fields. 

3. Review the number of matching articles. 

4. Remove a selected filter with the grey cross or select Reset filter to clear all filters. 

5. Use the red arrows in the article table to sort a technical criterion. 

6. Scroll horizontally to view additional article data. 

How can I compare technical data in the article table? 

Use the article filters and sorting controls to reduce the table to relevant variants, then sort the required technical column using the red arrows. 

Important: Scroll horizontally when additional technical columns are not visible. 

Can I download 3D CAD data for an APSOparts® article? 

Yes. 3D CAD files are available for selected APSOparts® articles and can be downloaded directly from the relevant product page. 

Important: When a 3D model is unavailable, the technical team can advise on possible alternatives or other technical documentation. 

Next step: 3D CAD data

Where can I download technical data sheets and publications? 

Open the relevant product page and scroll down to the bottom, where all available files can be found in the Downloads section. 

What product information is available in the APSOparts® webshop? 

Product pages show the product name, images or drawings and an overview of key technical data. The article table lists the available dimensions and variants. 

What are list prices and split quantities? 

List prices show the price per unit for a defined order quantity. Split quantities show how many units are available within different delivery periods. 

• A larger order quantity may result in a lower unit price. 
• Quantities above the displayed price levels can be requested. 
• For urgent delivery, order within the quantity available for the required timeframe. 
• When the full quantity is not immediately available, select Partial delivery during checkout to receive available items earlier. 

What does the pen icon next to an article number do? 

The pen icon lets you assign your company’s internal article number or reference to an APSOparts® article. The reference can then be included in the order. 

How do I order a specific article from a product page? 

Enter the required quantity, confirm it and review the calculated delivery date and total price before adding the article to the cart. 

1. Enter the quantity in the Enter quantity field. 

2. Select the circular arrow, or press Enter or Tab, to calculate price and availability. 

3. Review the availability indicator and delivery date. 

4. Select the red shopping-cart icon to add the article to the cart. 

Important: Green indicates immediate or near-term availability, orange indicates a longer lead time and red indicates that the article is currently unavailable.  

Use DirectCUT to order eligible products in customer-specific dimensions. 

What is the DirectCUT product configurator? 

DirectCUT is the APSOparts® cut-to-size configurator for ordering eligible products in custom dimensions, such as a required length and / or width. 

Important: Configurable articles are marked with a saw icon. 

Which products can I configure with DirectCUT? 

DirectCUT is available for a broad range of eligible products. 

• Engineering plastic plates, rods, tubes, foils and glass fabrics. 
• Selected hoses, belts, profiles, sealing plates and insulating mats. 

Important: Availability depends on the individual product and article. 

How do I configure a product in DirectCUT? 

Open DirectCUT from a configurable article or from the DirectCUT Configurator page, then enter the permitted dimensions and quantity. 

1. Find an article marked with the saw icon or open the DirectCUT Configurator page. 

2. Select the article with the required fixed thickness or diameter. 

3. Open the configurator using the saw icon. 

4. Enter the configurable dimensions, such as length and width, within the displayed minimum and maximum values. 

5. Enter the quantity and calculate the price per piece. 

6. Use Other quantities to compare prices for additional order quantities. 

7. Add the configured product to the shopping cart. 

Important: Configured products are prepared using suitable cutting equipment and that tolerances comply with the relevant ISO guidelines. 

Next step: Open DirectCUT Configurator

Does APSOparts® charge an additional configuration fee? 

No. APSOparts® does not charge an additional fee for configured articles; cutting and handling are included. 

Important: The product price still depends on the selected article, dimensions and quantity.  

How do I reorder a product that was previously configured? 

1.Use Quickorder option if you know the article number  
You can insert one or several article numbers and directly add them to your shopping cart. If you choose to add several article numbers, you can set the quantities after you have added them to your list by accessing your shopping cart. 

2.Use DirectUP Order Upload Tool  

With DirectUP we have also created a tool that let you upload your ERP/SAP files in PDF or .csv format, directly in our shop system to place multi-place orders without any manual entry within seconds. 

Additionally, when you access your My Account, you can place entire past orders again. Simply select the order you want to repeat in the section "My Orders" and click on the "Reorder" button. All the items are automatically transferred to your shopping cart, where you can also adapt quantities if necessary. The same process can also be conducted with your saved "My wish lists" that you can also access in your personal account. 

Next step: Open DirectUP

Manage orders, invoices, company users, addresses and customer-specific article references. 

Where can I see my current and previous orders? 

Open My Account and select My Orders. Recent orders are listed by date. 

1. Open My Account. 

2. Select My Orders. 

3. Select View all to display older orders. 

4. Select View Order to open the details of a specific order. 

Where can I download invoices from previous orders? 

Go to: 

1. My Account. 

2. My Orders  

3. Confirmed Orders.  

Open the relevant order and download the invoice or other order documents from the bottom of the page. 

How do I change my personal contact information or password? 

Open My Account and select Account Information. You can update your contact information and change your password there. 

How to change the billing address? 

Billing-address changes must be requested separately via contact form. 

How to change the shipping address? 

Shipping addresses can be managed in the Address Book. 

1. Open My Account. 

2. Select Address Book. 

3. Select Edit next to an existing shipping address or select Add New Address. 

4. Save the changes. 

Important: You can add up to five shipping addresses.  

Can several employees use one company account? 

Yes. Open My Account → Company Users and select Add New User to add another user to the company account. 

Can I link my company’s item numbers to APSOparts® article numbers? 

Yes. Use the pen icon while browsing or reviewing the shopping cart to assign an internal article number or reference. 

You can also upload a complete reference list in My Account → My Orders → Customer Article Number. 

Use the APSOparts® smart search and APSOAssistant to find products, technical information and webshop guidance faster. 

How do I use the APSOparts® search bar? 

Enter a product, material, dimension, certificate, application or article number in the search field. The search can combine several attributes in one query. 

Which languages can I use in the APSOparts® search? 

You can search in English, German, French, Italian, Dutch or Polish. 

How do I search by material? 

Enter the material name or abbreviation to display related product groups and available technical information. 

• Example: NBR 
• Possible results: O-rings, shaft seals, sheets, hoses and anti-vibration products. 
• Possible technical information: temperature range and hardness. 

How do I narrow the search to a product type? 

Combine the material with the required product type. 

• NBR O-rings 
• EPDM hoses 
• FKM shaft seals 

How do I search by size or dimensions? 

Combine the material, product type and dimensions for the most precise results. 

• Example: NBR O-rings 12x2 
• You can also enter dimensions only to see products available in that size. 

Important: The search may show certified products, available alternatives, live stock and stretch-to-fit options where available. 

How do I find products with a specific certificate or approval? 

Add the required certificate or approval to the query. 

• NBR O-rings 12x2 FDA 
• EPDM WRAS 
• USP O-rings 

Can I search by application instead of a product name? 

Yes. Describe the intended application when you do not know the exact product name. 

• drinking water 
• food-safe 
• steam 

Important: The search interprets the intended use and suggests relevant products. For example, a drinking-water search may display suitable hoses. 

How do I check stock availability and product alternatives in search results? 

Review the stock indicator and alternative suggestions shown in the search results. These can help you identify a deliverable replacement when the preferred article is unavailable. 

How do I view my customer price and add a search result to the cart? 

Sign in and select Calculate price in the search results. 

Important: This process can be completed without leaving the search results. 

What search format gives the most precise results? 

Use the order: material + product + dimensions + certificate or application. 

Example: NBR O-rings 12x2 FDA 

How do I use the APSOparts® AI chatbot, APSOAssistant? 

Open the chat icon in the bottom-right corner and ask a complete question in your own words. 

1. Select the chat icon. 

2. Describe what you need and include relevant details such as product name, article number, material, dimensions or order number. 

3. Follow the answer or open the recommended product or help page. 

4. Use the contact form when APSOAssistant cannot fully resolve the request. 

• Which O-ring material is suitable for drinking water? 
• Where can I find the technical data sheet for this product? 
• How can I check the status of my order? 
• How does the DirectCUT configurator work? 
• Which payment options are available? 

Complete checkout, repeat previous purchases, upload orders and track delivery. 

How does the APSOparts® checkout process work? 

Open the shopping cart, review the order and proceed through delivery, payment and confirmation. 

1. Select the red shopping-cart icon in the upper-right corner. 

2. Review the product descriptions, prices, quantities and delivery dates. 

3. Use the pen icon when you want to add an internal article reference. 

4. Review the order total. 

5. Select Proceed To Checkout. 

6. Choose the delivery address and payment method, then place the order. 

Important: Shopping-cart information is retained while the relevant browser cookies remain available. 

Can I save my shopping cart as a PDF offer? 

Yes. Open the shopping cart and select Print cart as offer. You can print the page or save it as a PDF for internal approval or filing. 

Important: The products remain in the cart while the relevant browser cookies are retained. 

Can I share my shopping cart as a link? 

Yes. Open the shopping cart and select Share cart as link. You can then copy the generated link and send it to others. 

How do I create and use a wish list? 

Wish lists let you save products and articles in named lists for later use. 

1. Open My Account → My wish lists. 

2. Select Create new wish list. 

3. Enter a title and description, then save the list. 

4. While browsing, select the pin icon to add a product or article to a list. 

Important: You can also create a new wish list directly from the pin-icon menu. 

What are the fastest ways to repeat a purchase? 

Use our Quickorder tools (Quick order / DirectUP) or a saved wish list, depending on the information you have. 

• Quick Order: enter one or several article numbers and add them to the cart. 
• DirectUP: upload an ERP or SAP order file in a supported PDF or CSV format. 
• Reorder: open a previous order in My Account and select Reorder. 
• Wish list: reopen a saved list and transfer the required articles to the cart. 

Next step: Open quick-order options

How do I upload an ERP or SAP order with DirectUP? 

DirectUP imports readable PDF or CSV order files and transfers recognised order data to the shopping cart. 

1. Upload a supported file. 

2. Confirm that the document contains order reference, article number and quantity. 

3. During initial setup, highlight the required values as instructed. 

4. Review the imported shopping cart and add, remove or edit articles before checkout. 

• Valid APSOparts® login. 
• Readable order file. 
• Order reference number. 
• APSOparts® article number. 
• Quantity for each order item. 

Important: DirectUP can recognise the same file structure automatically from the second order onwards and can reduce manual data entry. 

Next step: Open DirectUP

Where can I see the expected delivery date? 

The expected delivery date is shown after you enter a quantity in the article table. It is also displayed in the shopping cart and in My Account → My Orders. 

Important: The in-stock articles can usually be delivered throughout Europe within three to four working days. During checkout, you may be able to select a later preferred delivery date. 

How do I track the status of an order? 

Open My Account → My Orders to view the order status and expected delivery date. The delivery partner sends a tracking link when available. 

Which countries does APSOparts® deliver to? 

APSOparts delivers to Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom. 

Which shipping options can I choose at checkout? 

You can select one of the following shipping options: 

• Complete delivery: All items are shipped together once the entire order is available. You can also enter a preferred delivery date.  
• Partial delivery: Available items are shipped separately as soon as they are ready, allowing for faster delivery.  
• Individual delivery: You can set a preferred delivery date for each item. Items without a selected date are shipped as soon as they become available. 

Act quickly when you need to cancel an order or request a return. 

Can I cancel an APSOparts® order? 

Contact APSOparts® support by chat as soon as possible. The team will check whether cancellation is still possible. 

Important: When an order can no longer be cancelled, the standard returns conditions apply. 

Next step: Open the contact form

How do I return an article? 

Submit the APSOparts® returns form to request a return. 

• Returns are accepted only for goods with a value of at least CHF/EUR 150.00. 
• For an incorrect order, the all-inclusive fee of CHF/EUR 100.00 is charged. 
• The customer is responsible for the cost of returning the goods to the warehouse. 
• Please note that customised or produced articles (such as cut-to-size items) cannot be returned. 

Review payment methods, shipping costs and tax treatment before confirming an order. 

Which payment methods does APSOparts® accept? 

APSOparts® accepts payment by invoice, credit card (VISA or Mastercard) or bank transfer. 

How are shipping and packaging costs calculated? 

Shipping costs are calculated for each order and can vary according to the weight and dimensions of the products. 

Are VAT and taxes included in the displayed product prices? 

No. Product-list prices exclude VAT. Taxes are added in the Cart step, and the order total is displayed before checkout is completed. 

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Start here for sign-in, account access, product support, custom requirements and general webshop assistance. 

How do I sign in to the APSOparts® online shop? 

Select Sign In in the upper-right corner of the APSOparts® website, then enter the email address and password registered to your account. 

1. Select Sign In. 

2. Enter your registered email address. 

3. Enter your password and confirm. 

Next step: Sign in to APSOparts®

Do I need an APSOparts® account to view prices and place orders? 

Yes. You need an APSOparts® account to view prices and place orders. 

• Save products in your shopping cart. 
• View current and previous orders. 
• Download invoices and order documents. 
• Manage delivery addresses. 
• Create wish lists. 
• View individual customer prices, where available. 

Important: Account data is handled according to the APSOparts® Data Protection information. 

Next step: Create the APSOparts® account

How do I reset my APSOparts® account password? 

Enter the email address linked to your APSOparts® account on the password reset page. APSOparts® will send a password reset link to that address. 

Who can help me with a specific APSOparts® product or article number? 

Contact APSOparts® support by chat or email. The support team is available on weekdays during office hours as soon as possible.  

• APSOparts® article number. 
• Product name. 
• Required quantity. 
• Application or technical requirements, where relevant. 

Next step: Contact us

Can APSOparts® help me find a product that is not listed in the webshop? 

Yes. APSOparts® technical experts can help identify, source or develop a suitable solution when you cannot find an appropriate standard product in the webshop. 

• Product type or application. 
• Required dimensions. 
• Material requirements. 
• Operating temperature, pressure and medium. 
• Required quantity. 
• Drawing, photo or existing part number, when available. 

Does APSOparts® offer custom-made or cut-to-size industrial components? 

Yes. APSOparts® supports selected standard products in custom dimensions and more complex customised industrial components. 

• Use DirectCUT for eligible plastic sheets, rods, tubes, belts, hoses, profiles, sealing materials and other cut-to-size products. 
• For requirements beyond DirectCUT, APSOparts® and Angst+Pfister specialists can assess custom manufacturing, machining, material selection and engineered solutions. 

Important: Availability depends on the product type, application requirements and technical feasibility. 

Next step: Open DirectCUT Product Configurator

Which products can I customize using the DirectCUT configurator to create cut-to-size (C2S)? 

We offer a cut-to-size (C2S) configurator for products such as plastic sheets, rods, belts, hoses, tubes, roundcords, elastomoric plates and more. 

Can APSOparts® provide custom sealing solutions? 

Yes. APSOparts® can support the development and manufacture of seals in special dimensions or materials. 

• E.g. custom O-rings and flat seals 
• Alternative sealing materials for temperature, chemical, pressure or media requirements. 
• Replacement solutions when a standard item is unavailable. 
• Drawing-based parts and technical consultation for non-standard applications. 

Does APSOparts® support fluid system and automation projects? 

Yes. For more complex fluid-handling or automation requirements, APSOparts® specialists can support the selection and design of complete system solutions, including control units and application-specific components. 

What information should I provide for a customised product request? 

Provide enough technical and commercial information for the APSOparts® team to assess the request and recommend the right next step. 

• Product type or existing article number. 
• Required dimensions and tolerances. 
• Material requirements. 
• Operating temperature, pressure and medium. 
• Required quantity. 
• Drawing, photo, sample or technical specification. 
• Required delivery date. 

Why is an APSOparts® webshop feature not working, and how can I fix it? 

Ad blockers, tracking blockers, privacy extensions or restrictive browser settings can block scripts and third-party services used by the webshop. 

1. Allow cookies and JavaScript for apsoparts.com. 

2. Disable ad blockers, tracking blockers or privacy extensions for apsoparts.com. 

3. Reload the page. 

4. Use an up-to-date version of Chrome, Firefox, Safari or Microsoft Edge. 

Important: Blocked services may include live chat, contact forms, embedded tools and cookie-based account or shopping-cart functions. 

Next step: Open the contact form

What information should I send when reporting a technical webshop issue? 

Send APSOparts® support the details needed to reproduce the problem. 

• Page URL. 
• Browser name and version. 
• Device type. 
• Screenshot of the issue. 
• A short description of what you expected and what happened. 

Next step: Report the website issue

How do I subscribe to the APSOparts® newsletter? 

Subscribe through the newsletter registration page or in My Account under Newsletter. Confirm the registration using the link sent by email. 

Important: The newsletter is sent monthly and includes webshop updates, product information and market insights. Add Info@news.apsoparts.com to your safe-sender list if needed. You can unsubscribe at any time. 

Next step: Subscribe to the APSOparts® newsletter

What should I do if I cannot find the answer to my question? 

Use the APSOAssistant chatbot in the bottom-right corner of the webshop or contact APSOparts® through the contact form for a qualified answer. You can also use our new search bar to quickly find relevant information. 

Next step: Open the contact form